FAQs

Payments
All Major credit cards are accepted. All sales are final due to the handcrafted nature of each piece. 

Shipping
All pieces are shipped Priority USPS. Shipping is $5.00 as the rest of the shipping cost is on me. Packages will be shipped within 2-4 business days unless otherwise noted. Tracking number(s) will be provided once shipped. 

IF you live in the Paso Robles area and want to pickup in town email me at faith@faithwellsdesigns.com and we'll make it happen!

Once the package is in the hands of the carrier, please understand I will not have control on the arrival time. Being a small business and the uniqueness of each handcrafted piece, I unfortunately am not able to replace lost or stolen items. If the package is lost or stolen in transit, please contact your local Post Office as they are suited to assist you with these unfortunate issues.

Refunds + Returns
Due to the handcrafted nature of my business, returns or refunds are not offered. All jewelry sales are final. Prior to placing your order, please ensure your correct ring and wrist size.

If a piece arrives to your mailbox damaged, please contact me within 24-hours of receiving the piece. I will repair the piece for any item that arrives at your door damaged from transit. Shipping costs back to me will be on you but I’ll fix the piece and cover shipping back to you once fixed.

Materials
Forged intuitively by hand, each high-quality turquoise stone is encased with both Sterling and Fine Silver by using Sterling and Fine silver sheet and wire. Due to the nature of crafting these beauties with my two hands utilizing traditional silversmithing art my pieces are not perfect. The piece may showcase the occasional tool mark, joint or a bit of solder offering each piece its own personality, just like us.

Ring + Cuff Sizing
When ordering rings and cuffs, please be confident in your ring and cuff size before purchasing. Cuffs may be sized down but may not be sized up. Please send email should you want to size down a cuff. Refunds are not possible due to incorrect sizes.

Customs
Looking for something extra special for yourself or someone else? Contact me via email and we will discuss the possibility of a custom design.